{"id":702,"date":"2022-06-24T09:16:38","date_gmt":"2022-06-24T07:16:38","guid":{"rendered":"https:\/\/izetech.net\/?page_id=702"},"modified":"2022-06-24T12:50:13","modified_gmt":"2022-06-24T10:50:13","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/izetech.net\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"

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Terms of Service<\/h1>\n

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Introduction<\/h2>\n

These Terms of Service (together with the rest of our Agreement) govern our relationship with you.<\/p>\n

They include:
\u2022 the duration of our Agreement;
\u2022 fees to be paid to IZETECH;
\u2022 when IZETECH is authorised to monitor communications and content;
\u2022 the appropriate and reasonable measures IZETECH takes to protect the security of your data and our systems;
\u2022 when IZETECH is authorised to suspend or terminate your services; and
\u2022 the process followed when resolving disputes.<\/p>\n

 <\/p>\n

Summary of our Agreement<\/h2>\n

Addresses for service<\/strong>: We will use the address you give us as the address to serve legal notices and documents to you.<\/p>\n

Acceptance of electronic invoicing<\/strong>: By placing an order through our website, you agree to accept electronic invoices from IZETECH for the purpose of claiming input tax.<\/p>\n

Acceptance of the use of the Electronic Billing Machine (EBM):\u00a0<\/strong>By placing an order through our website you accept that it is your responsibility to use EBM to issue tax invoices to your customers as per the\u00a0VAT law No. 37\/2012\u00a0of 09\/11\/2012, article 24 obliges all VAT registered taxpayers in Rwanda to acquire and use EBM to issue tax invoices to their customers on every transaction they make. Failure to comply is a tax crime that attracts penalties.<\/p>\n

Changing of service:<\/strong> We may change the features or functionality of any Service over time.<\/p>\n

Commencement:<\/strong> The Agreement will start when IZETECH provides you with a username and password.<\/p>\n

Governing law:<\/strong> Rwandan law governs our Agreement.<\/p>\n

Intellectual property rights:<\/strong> You accept that you will get no rights to our intellectual property on our systems.<\/p>\n

Restriction of access to services:<\/strong> If you breach our Agreement, IZETECH may restrict your access to the Services<\/p>\n

IZETECH\u2019s liability to you is limited<\/strong>. This means that we will not be liable to you for any damages or loss that you may suffer as a result of the fulfilment of the obligations under our Agreement.<\/p>\n

Your Content:<\/strong> You will retain all your intellectual property rights to any of your content you host with us.<\/p>\n

Your Personal Data:<\/strong> IZETECH may keep your Personal Data and use it, for specified purposes. For example: to enable us to collect your debit order payment; as well as our internal marketing and contract administration, unless you specifically tell us that we may not do this. For details see our Privacy Policy.<\/p>\n

 <\/p>\n

1. Introduction and Disclaimers<\/h2>\n

1.1. IZETECH is a web hosting service provider and eCommerce platform that provides a range of web hosting and eCommerce services to its customers. The Services are given subject to our Agreement.<\/p>\n

1.2. IZETECH does not allow any of the following content to be published on its eCommerce platform:<\/p>\n

    \n
  • \n
      \n
    • Content of a pornographic, sexually explicit or violent nature<\/li>\n
    • Content that could be reasonably considered as discriminatory in any way including by way of sex, race or age discrimination<\/li>\n
    • Content of an illegal nature (including stolen copyrighted material<\/li>\n
    • Content that is defamatory or violates a person\u2019s privacy<\/li>\n
    • Content that involves theft, fraud, drug-trafficking, money laundering or terrorism<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

      If IZETECH in its sole discretion, determines that any customer content violates any law, including the Film and Publications Act, 65 of 1966 or this policy, it may:<\/p>\n

        \n
      • \n
          \n
        • Request the customer to immediately remove such content; and\/or<\/li>\n
        • Require the customer to modify such content; and\/or<\/li>\n
        • Without notice, suspend or terminate access to any services; and\/or \u2022 Without notice, delete the offending content; and\/or<\/li>\n
        • Notify the relevant authorities of the existence of such content (if required by law or otherwise), make any backup, archive or other copies of such material as may be required by such authorities, disclose such elements of the customer\u2019s data as may be requested by the authorities and take such further steps as may be required by such authorities.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

          1.3. IZETECH bears no liability for customer content that is in violation of 1.2 above.<\/p>\n

          1.4. IZETECH has no interface or relationship with users of the shop fronts established by its customers and accordingly bears no responsibility for order fulfilment.<\/p>\n

           <\/p>\n

          2. Definitions<\/h2>\n

          We have given the meanings of some words to be consistent. These words usually begin with a capital letter. Singular words include the plural (and vice versa):<\/p>\n

          Agreement: <\/strong>These Terms of Service, the Specific Terms, the Acceptable Use Policy, and Privacy Policy
          <\/strong><\/p>\n

          Controller Responsible Party: <\/strong>The person or organisation who determines the purpose and means of processing data \/ personal information.
          <\/strong><\/p>\n

          Customer: <\/strong>Is any person identified on the application form for Services or in any addendum.
          <\/strong><\/p>\n

          Customer Data: <\/strong>Any username, password or email address we give the Customer as part of the Services. This excludes Customer Domains we manage as part of the Services;
          <\/strong><\/p>\n

          Data Protection Laws: <\/strong>All data protection and privacy laws and regulations applicable to the processing of Personal Data \/ Information under our Agreement, including:<\/strong><\/p>\n

            \n
          • \n
              \n
            • the Protection of Personal data and privacy, Law No 058\/2021 of 13 October 2021<\/li>\n
            • Regulation (EU) 2016\/679 (\u2018General Data Protection Regulation\u2019 or \u2019GDPR\u2019);<\/li>\n
            • while it remains in force, the Privacy and Electronic Communications Directive 2002\/58\/EC on Privacy and Electronic Communications (also known as the ePrivacy Directive or ePD);<\/li>\n
            • any other applicable laws and regulations relating to the processing of Personal Data \/ Information and privacy; and<\/li>\n
            • if applicable, the guidance and codes of practice issued by any relevant data protection commissioner or supervisory authority.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

              Terms of Service:<\/strong> These general terms of service governing us providing Services to you.<\/p>\n

              Personal Data Information:<\/strong> Any operation which is performed on Personal Data including collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.<\/p>\n

              Process or<\/strong> processing:<\/strong> Any operation which is performed on Personal Data including collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.<\/p>\n

              Processor | Operator: <\/strong>A Processor is a person or organisation who processes personal data on behalf of a Controller.<\/p>\n

              Specific Terms:<\/strong> The terms and conditions which supplement the Terms of Service and govern the use of individual Services.<\/p>\n

              Sub-processor | Sub-operator: <\/strong>Any Processor \/ Operator we use to assist us in fulfilling our obligations in providing the Services.<\/p>\n

              you or your:<\/strong> The Customer, including a legal entity (such as a company), who enters into an Agreement with IZETECH.<\/p>\n

               <\/p>\n

              3. Our Agreement<\/h2>\n

              3.1. Our Agreement governs the contractual relationship between us.<\/p>\n

               <\/p>\n

              4. Amendment to our Agreement<\/h2>\n

              4.1.\u00a0IZETECH reserves the right to make changes to the Agreement at any time without notice. An updated version of the Agreement will be posted on the website.<\/p>\n

              4.2. It is your responsibility as a diligent user to check any amendment posted on the website.<\/p>\n

              4.3. If you object to any amendment, you may terminate your relationship with us under clause 15.<\/p>\n

               <\/p>\n

              5. Customer Status<\/h2>\n

              5.1. The Customer may be an incorporated entity (such as a company or close corporation), trust, partnership, or an individual.<\/p>\n

              5.2. If a person enters into our Agreement:<\/p>\n

                \n
              • \n
                  \n
                • in a representative capacity on behalf of a customer who is an\u00a0incorporated entity.<\/li>\n
                • on behalf of an unincorporated entity; or<\/li>\n
                • in any other representative capacity recognised in Rwandan law, the\u00a0person warrants that:\n
                    \n
                  • they are legally authorised to do so and indemnifies IZETECH against\u00a0any loss or damage that we may sustain resulting from the person\u2019s lack of authority; and<\/li>\n
                  • all the information supplied to IZETECH at any time relating to the entity, trust, partnership, association or other person who they represent is true, accurate, and complete.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                    5.3. We reserve the right to treat all misrepresentations by you or the person representing you as fraud. The person representing you indemnifies us against any loss or damage that we may sustain resulting from the person\u2019s lack of authority.<\/p>\n

                    5.4. If we discover that you have fraudulently contracted to receive Services or that your representative has contracted without contractual capacity to do so, we may end our Agreement or Services immediately without any further notice to you and you may not claim any restitution or refund of any amount you have already paid, regardless of whether you have used the Services or not.<\/p>\n

                    5.5. When requested, you must give us sufficient proof of the authority of the person who takes any action or executes documents on your behalf for our Agreement. This includes providing proof that the authorised signatory of your bank account has permission to debit your account.<\/p>\n

                    5.6. If there is a dispute between individuals or entities you are involved with (including partners, shareholders, trustees, employees), we may act of the representation of a person claiming to be duly authorised to represent you, without having to independently verify the authority.<\/p>\n

                    5.7.\u00a0You indemnify us from any action or inaction based on the representation in<\/p>\n

                    5.8.\u00a0If, however we ask you to give IZETECH independent verification of the authority of any individual, you must provide it to us in a format we find reasonably acceptable.<\/p>\n

                     <\/p>\n

                    6. Commencement and Duration<\/h2>\n

                    6.1. Your application is an offer by you to accept Services from IZETECH.<\/p>\n

                    6.2. We will conclude the agreement in Kacyiru, Kigali, Rwanda.<\/p>\n

                     <\/p>\n

                    7. Service Fees<\/h2>\n

                    7.1. IZETECH offers a free 2 week trial of the Services. Thereafter you will bebilled\u00a0for the Services on an ongoing basis until You end your subscription with\u00a0IZETECH.<\/p>\n

                    7.2. IZETECH\u2019s monthly subscription fee is RWF 30000 per month exclusive of VAT. This fee may change from time and IZETECH will give its customers advanced notice of any changes in the subscription fee.<\/p>\n

                    7.3. You will be billed in advance for your monthly subscription fee.<\/p>\n

                    7.4. IZETECH charges a commission fee of 7% exclusive of VAT. Additionally,\u00a0IZETECH charges a RWF 100 transaction fee exclusive of VAT. These service fees may change from time to time.<\/p>\n

                    7.5. Where applicable, we will give you a VAT invoice in electronic format. You agree that by submitting an application form to us when making an application for Services, that the application is seen as your confirmation to accept electronic invoices for claiming input tax.<\/p>\n

                    7.6. If you pay your service fees by debit order, you authorise us to make the necessary transfers from your designated bank account at the beginning of the month as per your preferred frequency of payment for the duration of our Agreement. You must put the debit order in place within seven days of the\u00a0Commencement Date. A rejected debit order will accrue a handling fee, per\u00a0rejection.<\/p>\n

                    7.7. We reserve the right to amend or vary the service fees and any amendment or variation of the service fees will be seen as an amendment of our If we amend the service fees, IZETECH will give you at least 30days prior notice. If you object to any amended service fees, you may terminate your relationship with us under clause 15.<\/p>\n

                    7.8. You will not withhold any payment of any amount you owe us for any reason, (except for an actual breach by IZETECH of our Agreement). In addition, you may not demand any discount, refund (other than under clause 7.7), or reduction in respect of any service fees you owe us. The service fees exclude Value Added Tax. You agree to pay any increase in Value Added Tax.<\/p>\n

                    7.9. If you terminate the Services for any reason after the 14 day free trial period ends, IZETECH will not refund you any service fees that have been already paid.<\/p>\n

                     <\/p>\n

                    8. Monitoring<\/h2>\n

                    8.1. We monitor our hosting facilities, but not your specific activities.<\/p>\n

                    8.2. With specific regard to the monitoring of content that is found on a website that belongs to you and which is hosted by IZETECH, we have no knowledge of, nor interest in, Customer content hosted by us on your behalf using the Services and further we do not in any way contribute to or approve the content.<\/p>\n

                    8.3. If however we determine that any content is in contravention of this Agreement or in violation of any law) or of the Acceptable Use Policy, or if we receive a take-down notice as contemplated in the LAW RELATING TO ELECTRONIC MESSAGES, ELECTRONICSIGNATURES AND ELECTRONIC TRANSACTIONS we may:<\/p>\n